Frequently asked questions
We are happy to receive enquiries and answer your questions. Here are some questions and answers that may help you along the way.
Q. What type of tenancy agreements do you use?
A. We use an Assured Shorthold tenancy, usually, but not always, of 6 months' duration.
Q. Do you let individual rooms?
A. No. All our properties are let as whole houses.
Q. Some adverts show weekly and monthly rents. How often do I need to make payments?
A. We try to agree payment terms that best suit your income pattern. For most people that will be monthly.
Q. I have a pet. Will I still be able to rent from you?
A. We do consider letting to people who own some types of pets. We ask any tenants with pets to sign up to our Pet Policy. Please contact us to discuss.
Q. Will you let to people who smoke?
A. Yes, but all our tenancies prohibit smoking inside the property.
Q. Do you charge fees for arranging tenancies or dealing with applications?
A. We do not charge any fees. We sometimes ask for a holding deposit to be paid, while we complete the referencing for an applicant. This will be made clear in advance of any application, and we follow the guidelines set out by the government. Further information for tenants about the fees and deposits that can be charged can be found here.
Q. How much do you take as a tenancy deposit?
A. This will be made clear in advance and depends on the circumstances. It will usually be at least one month's rent and, by law, must not be more than the equivalent of five weeks' rent. These deposits are protected through the Deposit Protection Service.
Q. What do you do with my data?
A. Our Privacy Notice can be found here.
Q. How does the tenancy agreement work for students?
A. We try to be flexible to suit the requirements of the students. Most of our student lets are of one academic year.
Q. As a student, do I have to pay rent over the summer holiday period?
A. Again, we try to be flexible and tailor our terms to our tenants' needs. Please contact us to discuss your requirements.
Q. Will I need a guarantor?
A. We assess each appication individually.
Q. I'm an overseas student, will you let your property to me?
A. Yes, if you can pass our usual checks, and can demonstrate that you have the right to rent a property in England. This is a legal requirement, and more information can be found on the government website.
Q. I am on benefits - does that mean you won't consider me?
A. No. We assess each application individually.